Support.

Frequently asked

How do I delete my account?

Email support@in.moonjar.io from the address registered to your account with the subject Delete my account. Your library, attachments, chats, and memories are hard-deleted within seven days; backups roll off within 30 days under standard rotation. An in-app delete button is on the way; the email path is how it works today.

How do I reset my password?

From the sign-in screen, tap Forgot password and enter the email you signed up with. You'll receive a reset link valid for one hour. If the email doesn't arrive within a few minutes, check spam, then email support@in.moonjar.io.

How do I export my data?

An in-app export is on the roadmap. Until it ships, email support@in.moonjar.io from the address registered to your account and we'll prepare a copy of everything we hold for you — documents, chats, memories, fields — and send it back.

Can I use Moonjar without the AI features?

No — Moonjar is AI-native. Capture, classification, search, and chat all rely on third-party AI services; without them there's no Moonjar. On first launch you'll see an explicit consent screen naming every provider and what each receives; declining means not using the app. To revoke consent later, delete your account (instructions above) — your data goes with it.

What's the email capture address?

Each verified account gets save@in.moonjar.io as a single shared inbox. To start capturing from email, register your sender address in Settings → Email addresses and verify the round-trip. Emails from unverified senders are dropped silently — this is deliberate, so a leaked address can't be used to spam your library.

Why are you using third-party AI services?

Because the alternative — running our own models — would be measurably worse for an indie product, and the providers we use offer per-API-call privacy guarantees that match our threat model. The full list, what each receives, and how to opt out is in the privacy policy.

Does Moonjar work offline?

Capture and reads from the local cache work offline; the offline queue retries when you're back online. AI features (chat, classification, search beyond the cache) require connectivity.

Is there a watchOS app?

Yes — a SwiftUI-native companion for Apple Watch with a daily glance and push alerts. Sign-in is inherited from the paired iPhone, so there's nothing to set up beyond installing the watch app from the Watch app on iPhone.

What does it cost?

Pricing is being finalised for launch. The intent is a single subscription that includes generous use of the underlying AI services without per-token billing on your end. If you'd like an early look at the pricing, email support@in.moonjar.io.

I found a bug. I have a feature request.

Email is the right channel. Include the device, the iOS version, and a screenshot or description of what happened. We respond to every email.

Status & reliability

Moonjar's API runs in production with hourly database backups retained off-site, and an automated health check. Planned maintenance — when needed — is announced in-app at least 24 hours ahead. Unplanned incidents are communicated by email to active users.

Anything else

Moonjar is built and supported by Jay — one human, in Australia. If something is broken, weird, or just not working the way you expect, the fastest path to a fix is the email link above. There's no support tier or queue position; there's just a person reading the inbox.